Almost every rental dispute in Thailand is decided by what you did in the ten minutes before you drove away. Not by the contract, not by who is right, but by whether you have a timestamped photograph of the scratch they are now charging you for.

Work through this at the counter, in order. Tick as you go — the counter at the top tells you how far along you are — and print it or keep it open on your phone. Nothing you tick is sent anywhere or saved.

Handover checklist

1. Before you sign anything

2. The walk-round

3. Does it actually work?

4. Paperwork that travels with the vehicle

5. Helmets, if you are on two wheels

A clipboard with a hand-ruled form filled in in pen, resting on weathered timber boards
Eco Warrior Princess / Unsplash

The three that matter most

If the shop is busy and you only have two minutes, do these:

  1. Film the walk-round. A slow narrated video with the date on it settles almost every damage claim before it starts. See how to film it.
  2. Find out the excess. Not the daily rate, the excess — see what it means and how to reduce it.
  3. Do not hand over your passport. It is a widespread request and a bad idea; the alternatives are covered here.

If the shop refuses to let you photograph the vehicle or the damage sheet, walk away. There is another rental shop within a few hundred metres almost everywhere in Thailand, and a shop that objects to a record being made has told you something useful.

When you bring it back

Repeat the walk-round video at return, with the shop's staff visible if you can, and photograph the odometer and fuel gauge again. Get the deposit back or get a written statement of what is being withheld and why, before you leave. If a charge appears afterwards, this is how to dispute it.

Full detail on both sides of the transaction is in renting a car and renting a motorbike, and the photographs specifically are covered in what to photograph before you drive away.